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Loyalty Rewards Program FAQ

What is the Loyalty Rewards Program? doTERRA’s new Loyalty Rewards Program (LRP) is a way to have your favorite doTERRA essential oils and products shipped to you automatically every month. It is also a way to earn credits that can then be redeemed for FREE product!

What are the advantages of an LRP order as opposed to a regular order?
When you set up an LRP order, you are only paying tax on the wholesale price. You pay tax on the retail price on a regular order.
Lifelong Vitality Supplements are half the price on LRP.
When you order the Shampoo & Conditioner through LRP, you save $14.50
When you order the complete Skin Care Kit on your LRP order, you receive the Facial Scrub for free.
If you are building a business with doTERRA it is a convenient way to meet monthly PV and bonus qualification requirements.
And most importantly, you earn credits to use as cash for products.

How do I set up an LRP order?
First set up a wholesale membership with doTERRA, then go into your back office, on the left hand side of the page under Quick Links, click on “Loyalty Rewards Orders”. (If you are not sure what your back office is, or how to get into it, go to http://www.builddoterra.com and click on “new IPC tutorials”)

Do I have to get the same products every month?
No, you have until midnight MST the day before your LRP order ships to make changes. You can change the products you are getting, change where it is shipped, change the payment method and/or change the date. It’s totally flexible.

What dates can I have my LRP order shipped?
Starting June 1st, 2011 you can choose any day of the month between the 1st and the 28th.

How do I earn LRP points?
Place an LRP order of 50pv or higher and you can earn a percentage of your order in LRP points. The longer you continuously participate in the program, the higher the percentage. Months 1-3 is 10%, 4-6 is 15%, 7-9 is 20%, 10-12 is 20%, 13th month and beyond is 30%. As long as you maintain an LRP order every month, your points will continue to accrue.

How do I know how many LRP points I have, and is there a limit as to how many I can earn each month?
You can find your LRP points in your back office on the main page, right under your organizational volume. After June 1st, there will no longer be a cap as to how many points you can earn each month.

How do I redeem my LRP credit points, and is there a fee?
To redeem your points, simply call doTERRA’s member services (800) 411-8151 and place your order. There is a $3 service fee for every100 points redeemed, plus any applicable taxes and shipping/handling charges.

What products are redeemable with my LRP points?
You can redeem your credit points for any product that has a point value (pv) the same as it’s wholesale price. All of doTERRA’s single oils and blends have a dollar for dollar pv. Product kits are not redeemable through the LRP program.

Can I use my LRP points in conjunction with another order?
No, LRP reward points can only be redeemed as a separate order.

How soon can I redeem my LRP points, and do they expire?
You may redeem your points as soon as you have been an LRP participant for 60 days. LRP points expire after 12 months.

Is there a penalty for canceling my monthly LRP order?
No, you can cancel any time by calling Member Services (800) 411-8171. The only way to cancel your LRP order is by calling doTERRA directly. You can not “zero out” your order from your back office. All unused LRP credits will be forfeited upon cancellation.

What if I place an LRP order for less than 50pv?
Any order less than 50pv will not earn credit points, and will not count towards advancing to a higher percentage rate. However, you will not lose any credit points, and you will not lose the percentage rate you are currently getting.

Are there any other incentives for participating in the Loyalty Rewards Program?
Yes, beginning June 1st, 2011, you will be able to participate in the Product of the Month Club. Any LRP order of 125pv or higher that is set up to process by the 15th of the month will receive a FREE gift valued between $10 and $12!

So, set up your Loyalty Rewards order today, and start reaping the benefits!

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